Complaints / inquiries
In the unlikely event of you having any reason to feel dissatisfied with any aspect of our services, in the first instance you should contact our Customer Services Department on +27(0) 21 527 0080 or email firstname.lastname@example.org, as the vast majority of complaints can be dealt with at this level.
If Customer Services is unable to resolve the matter you may refer to it as a complaint to our Compliance Department. Please set out the complaint clearly, ideally in writing. The Compliance Department will carry out an impartial review of the complaint with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations. A full written response will be provided with six weeks of receiving the complaint.
Please email email@example.com or fill in the below form: